Terms, Conditions & Privacy
If you have any concerns, questions or queries about any of our terms and conditions, please email firstname.lastname@example.org and we will be happy to answer them.
Fees are subject to VAT at 20%.
The fee agreed on the phone will be confirmed in writing in a 'confirmation email' within 48 hours. It is your responsibility to check the content of the 'confirmation email' and that you agree with the sessions, dates and fee quoted.
The confirmation email is our contract and receipt confirms your agreement with the session dates and fee agreed. If you have any queries or questions regarding its content, please respond within 48 hours.
Where applicable, all sessions that comprise a 'senior stylist' package must be completed within a 6 month time period from the date of the first session, except in exceptional circumstances such as illness or pregnancy.
3, 6 and 12 month VIP packages with Lizzie have different terms, to be agreed in a confirmation email before commencement of services.
SENIOR STYLIST DEPOSIT TERMS
On making a booking of senior stylist packages starting within 14 days, payment is required in full. If scheduling session dates in the diary over 14 days away we require a non-refundable £200 deposit by PayPal, BACS or GoCardless.
As stated in the Consumer Contracts Regulations of June 2014, you have a 14 day cooling off period during which you are entitled to a refund of your £200 deposit, minus any fees, if you decide to cancel.
After 14 days the deposit for your booking is non refundable, but it is transferable once to another date, within 6 months of the original booking date if the session is cancelled 72 hours in advance of the session booked.
Please notify us immediately should you not be able to make a session, and we will do our best to rebook you for a suitable alternative date as soon possible.
3, 6 or 12 month VIP packages with Lizzie are paid in full in advance, and are non refundable or transferable, except in exceptional circumstances and at our discretion. Alternative payment arrangements will be considered on request, at the discretion of Lizzie Edwards. Package details and terms will be confirmed in your confirmation email.
PAYMENT AND CANCELLATION TERMS
The final balance of payment (the fee, less any deposit paid) will be invoiced and is due 7 days before the first booked session date of any package. Alternative payment arrangements will be considered on request, at the discretion of Lizzie Edwards.
Due to the preparation involved, the fee is non-refundable from 48 hours before a shopping session or 24 hours before a wardrobe session, except in exceptional circumstances and at our discretion.
In the instance of cancellation of a session (as above) that is part of a package, the fee owed by the client to rebook the session will be the equivalent 'same season' half day or day rate.
GIFT VOUCHER TERMS
Gift Vouchers are to be paid in full at time of purchase and are valid for 6 months, except by prior arrangement or in exceptional circumstances (such as illness, injury, pregnancy or emigration)
There is a 14 day cooling off period from the date of purchasing a Gift Voucher during which you are entitled to a full refund of your payment if you decide to cancel. There is a further 48 hours from the 'giving date' (e.g. birthday or Christmas), if it is outside of this window, if the gift is deemed unwanted or unsuitable.
Unfortunately, after this time, no refunds will be given.
SENIOR STYLIST BOOKINGS
Our 'Senior Stylists' are under contract to work with Lizzie Edwards Style Consultancy clients as per the conditions of the company, and as such we equally expect clients to kindly respect this and only contact or make bookings with our senior stylists through 'Lizzie Edwards'.
All stylists will work to the best of their ability to deliver the best possible results for clients. However, full engagement of the client is required and we respectfully ask that you take time to fill in the information questionnaire and prepare for the sessions by completing the style assignment as requested.
Please make sure that you are engaged during your sessions by letting people know you are in a meeting and unable to answer the phone or emails. If there is a specific call you need to take, a break can be scheduled to accommodate it.
Your stylist will do their best to prepare for the shopping session, however availability of specific stock is out of their control.
We understand that this is a time commitment, but when executed correctly, it is one which will pay for itself many times over.
In the unlikely event that you have a concern or complaint about the service delivered, please bring it to our attention as soon as possible during the session, or within 48 hours after the session.
Our commitment is to get the best results and give you the best service possible, and therefore it is essential that we are aware of any issue as soon as possible so we can rectify the situation and give your concerns our full attention.
To get the best results, open and honest communication is essential, and therefore it is important to bring any concerns to your stylist as soon as you have them so they can be discussed.
In accordance with the Data Protection Act 1998, any and all information you provide about yourself for the purposes of your style sessions will be held in the strictest confidence, and never shared with anyone outside of LESC. Your information is held in a password protected database and email system, and all computers used are password protected.
Any payment information taken as means of a deposit is not held by us, but directly input into a 'PayPal Here' device only.
We will never pass such information on to any third parties in any way.
Stylists are covered by Public and Products Liability Insurance through Hiscox.
Use of the lizzieedwards.com Website
Access to this web site (the "Web Site") is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.
These terms and conditions are between ("we/us/our") and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site ("you").
On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted online will constitute acceptance of the new terms and conditions.
CONTENT OF THE WEBSITE
This Website, and any content contained on it, is for information purposes only.
We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.
Registration and information submitted by you
In the event that it is necessary for you to register in order to view certain parts of this Web Site, you are obliged to provide accurate and complete registration information.
We reserve the right (and you hereby consent) to:
• delete any information submitted by you from our databases and/or records; and
• block any information submitted by you which contains viruses or other potentially damaging material to the Web Site, our system, users of the Web Site or our employees.
You acknowledge that all trade marks, names and logos on the Web Site are the property of Lizzie Edwards Style Consultancy. To the extent that there are marks identifying third parties, these are owned or license by those third parties and nothing in these terms and conditions in any way confers on you any license or right under any trade marks, name or logos.
All rights, including copyright, in the content of this Web Site and in the photographs, diagrams or any other illustrations of our products displayed on it are owned or controlled by us.
You may not, without the prior written consent of us:
• copy, reproduce, modify, republish, adapt, alter or in any way commercially exploit any of the content of this Web Site
• redistribute any of the content of this Web Site
• remove the copyright or trade mark notice(s) from any copies of content made in accordance with these terms and conditions
For the avoidance of doubt "Lizzie Edwards Style Consultancy" is a trade mark of us. It may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion to other persons, or in any manner that disparages or discredits us.
Any and all information you provide to us via this web site will be held for our information and use only. Lizzie Edwards Style Consultancy will never pass such information on to any third parties.
LINKS TO THIRD PARTY WEBSITES
This website may contain links to other websites, which are outside our control. We are not responsible for these third party websites, or for their content. We are providing the link for your convenience and are not endorsing the third party's web site, products or services in any way. Using automatic links to gain access to such sites is entirely at your own risk.
We take all steps that we consider in our sole discretion necessary in order to provide you with a reliable service. We exclude, however, to the fullest extent permitted by law, any liability for the security or availability of the services on the Web Site or for any disruption of our web site howsoever caused.
We provide the Web Site on an "as is" basis and make no warranties or representations of any kind as to the Web Site or its content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Web Site. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.
We may terminate the provision of the Web Site or restrict your access to it without any prior notice to you.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
THIRD PARTY RIGHTS
A person who is not a party to these terms and conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
These terms and conditions are governed by and will be interpreted in accordance with UK law and the UK courts will have exclusive jurisdiction to resolve any disputes between us.
Details of Business Ownership
Edwards Scott Associates Ltd T/A Lizzie Edwards Style Consultancy
Company Registration Number: 09551245