How we collect, store and use your
How we collect, store and use your
WHO WE ARE
Lizzie Edwards Style Consultancy (LESC) is an accredited Personal Styling and Image Consulting company based in London, UK, offering a bespoke service to those wishing to overhaul their wardrobe and overall look. Together with her team, Lizzie works with clients – primarily women in the business world – looking to update their image and progress in their careers.
HOW WE PROCESS YOUR PERSONAL DATA
The processing of information (your “personal data”), such as the name, e-mail address, postal address, date of birth, bank details and/or credit card information relating to an identified or identifiable person (“data subject”) shall always be in line with the General Data Protection Regulation (GDPR). By means of this data protection declaration, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
LESC complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
LESC collects details provided by you when you join our monthly newsletter mailing list, sign up for an enquiry call, or become a client of LESC (our “Services”). We may also collect additional personally identifiable information through your participation in any promotions and competitions offered by us.
REASONS/PURPOSES FOR PROCESSING INFORMATION
We use the personal information we collect to enable us to:
Schedule calls and appointments
Promote and provide our Services
To maintain our own accounts and records
Verify your identity and the information you provide
Improve our Services and customer experience and inform you about our Services and updates
Provide you with information that may affect your use of our Services
Communicate marketing and promotional offers to you
Whenever you use a website or other internet service, a series of general data and information gets created and logged automatically. The same is true when you use the LESC website. This general data and information are stored in the server log files. Some of the types of information we may collect are:
the browser types and versions used
the operating system used by the accessing system
the website from which an accessing system reaches our website (so-called referrers)
the date and time of access to the Internet site
an Internet protocol address (IP address)
the Internet service provider of the accessing system
any other similar data and information that may be used in the event of attacks on our information technology systems
When collecting this general data and information, the LESC website does not draw any conclusions about the data subject. Rather, this information is needed to:
deliver the content of our website correctly
optimise the content of our website as well as its advertisement
ensure the long-term viability of our information technology systems and website technology
provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.
Therefore, the LESC website analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of the LESC website, and to ensure an optimal level of protection for the personal data we process. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or Android phone.
We sometimes need to share the personal information we process with other organisations. This is always done in compliance with all aspects of the GDPR. Therefore, we may share, and you hereby consent to our sharing of, personal information with service providers who assist in the delivery of our Services we provide to you, the enforcement of our terms and conditions, and the promotion of trust and safety.
We will never sell or rent your personal information to a natural or legal person, public authority, agency or body (“third party”).
OUR MAILING LIST
We use third-party providers Mailchimp, Daylite and Monday.com to deliver our newsletters and store client details.
We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
If you wish to unsubscribe from our newsletters or email communications services, please use the unsubscribe feature at the footer of all our email communications.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. All of these cookies can be turned off or removed through your browser settings.
OTHER WEB SITES
CONTACT POSSIBILITY VIA WEB FORMS
You may, if you wish, contact us in regards to our Services or any queries you may have via the contact forms on our site. These contact forms have been created to allow you quick and direct communication with us. When contacting us via the contact forms on the LESC site, the personal data you transmit are automatically stored. Such personal data transmitted on a voluntary basis are stored for the purpose of processing or contacting you. This personal data will never be transferred to third parties.
CONTACT POSSIBILITY VIA COMMENT
The LESC Site may occasionally offer users the possibility to comment on individual blogs. When you make a comment on the Lizzie Edwards Site, these and the information regarding the date of the comment and the pseudonym you chose to post it under are stored and published to the site. The IP address assigned by your Internet Service provider (ISP) is also logged for security reasons, and in case you violate the rights of third parties or post illegal content. This data will never be passed on to third parties, unless such a transfer is required by law.
Please note that any comment sections on blog posts are open to the public and if you choose to disclose personally identifiable information you are consenting to its unrestricted distribution in a public forum throughout the LESC Site and to and by other Lizzie Edwards Site commenters. We therefore cannot be responsible for the protection or security of such information, regardless of its sensitivity. You disclose all such information on our individual blog contributions and any other public forums entirely at your own risk.
The security of your personally identifiable information is a priority to us. Unfortunately, no security system, or system of transmitting data over the internet, can be guaranteed to be 100 per cent secure. As a result, while we strive to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with the lizzieedwards.com Site. You provide all such information at your own risk.
YOUR RIGHTS & ACCESS TO YOUR PERSONAL INFORMATION
You have the right to access the personally identifiable information that is held about you. To obtain a copy of the personally identifiable information LESC holds about you please email your request to email@example.com. We’ll share this with you within 30 days of you asking us for it.
When requesting that personally identifiable information be amended or deleted, please keep in mind that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain such personally identifiable information. This information will not be used for commercial purposes. However, we may use that information, from time to time, to recontact former members or visitors to the LESC Site in certain limited circumstances – for instance, if required to do so by law.
You are also entitled to complain to a regulator. If you think that we have not complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.
ACCURACY AND RETENTION OF DATA
We will not keep personal data longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable steps to destroy, or erase from our systems, all data which is no longer required. We will ensure that personal data we hold is accurate and kept up to date. We will take all reasonable steps to destroy or amend inaccurate or out-of-date data.
YOUR ACCEPTANCE OF THESE TERMS
You can determine when this policy was last revised by checking the “Last Revised” legend at the bottom of this page.
This policy was last modified on 21/05/2018
© 2018 Lizzie Edwards
Details of Business Ownership
Edwards Scott Associates Ltd T/A Lizzie Edwards Style Consultancy
Company Registration Number: 09551245
Booking and Website Terms and Conditions
Booking and Website Terms and Conditions
If you have any concerns, questions or queries about any of our terms and conditions, please email firstname.lastname@example.org and we will be happy to answer them.
Fees are subject to VAT at 20%.
The fee agreed on the phone will be confirmed in writing in a Confirmation Email within 48 hours.
It is your responsibility to check the content of the Confirmation Email and that you agree with the sessions, dates and fee quoted.
The Confirmation Email is our contract and returning our New Client Form confirms your agreement with the session dates and fee agreed. If you have any queries or questions regarding its content, please respond within 48 hours.
Where applicable, all sessions that comprise a package must be completed within 6 months from the date of the first session, except in when the package is a 12 month package, or in exceptional circumstances such as illness or pregnancy. If the terms agreed differ, this will be stated in the confirmation email.
If applicable, we will be in touch to remind you to book in any additional sessions that form your package. We cannot guarantee availability at short notice, therefore bookings are advisable one month before your preferred date, especially in the peak season (October-November/ May-June), to avoid disappointment.
On making a booking we require a non-refundable £200 deposit, paid by debit or credit card over the phone, via PayPal.
On payment of a deposit you will either schedule your dates with Lizzie, or be contacted by your stylist to schedule your dates directly. The payment of the deposit reserves the selected dates you have made with your stylist.
As stated in the Consumer Contracts Regulations of June 2014, you have a 14 day cooling off period during which you are entitled to a refund of your £200 deposit, minus Pay Pal fees, if you decide to cancel.
After 14 days the deposit for your booking is non refundable, but the session date can be rebooked to another date within 6 months of the original session date.
PAYMENT AND CANCELLATION TERMS
We require 50% of the total balance be paid (the fee, less deposit paid) 30 days before the first booked session date of any package by BACS transfer only. The remaining 50% is due 7 days before the first booked session date and also by BACS transfer only.
On receipt of payment you will be emailed your Style Preparation Assignment.
Balance of payment by PayPal, to use a credit card for example, will be considered on request but are subject to additional Paypal fees of 3.4% + 20p.
Due to high demand for dates, we reserve the right to release session dates to other clients if the final balance has not been received within 48 hours of invoicing.
If there will be a delay in payment, due to travelling or limited access to online banking for example, let us know as soon as possible so we can hold your dates for an extended period.
A session is non-transferable from 48 hours before a session date, except in exceptional circumstances at our discretion.
In the instance of cancellation of a session (as above) that is part of a package, the fee owed by the client to rebook the session will be the equivalent 'add on' half day or day rate.
Please notify us immediately should you need to cancel a session, and we will do our best to rebook you for a suitable alternative date as soon possible. Please note that in peak season this may be as long as 6 weeks for a session with Lizzie.
If in the event of booking and paying for a package you are unable to start, the package start date can be postponed up to 12 months
GIFT VOUCHER TERMS
Gift Vouchers are to be paid in full at time of purchase and are valid for 6 months, except by prior arrangement or in exceptional circumstances (such as illness, injury, pregnancy or emigration)
There is a 14 day cooling off period from the date of purchasing a Gift Voucher during which you are entitled to a full refund of your payment if you decide to cancel. There is a further 48 hours from the 'giving date' (e.g. birthday or Christmas), if it is outside of this window, if the gift is deemed unwanted or unsuitable.
Unfortunately, after this time, no refunds will be given.
ASSOCIATE STYLIST BOOKINGS
Our 'Associate Stylists' are under contract to work with Lizzie Edwards Style Consultancy clients as per the conditions of the company, and as such we equally expect clients to kindly respect this and only contact or make bookings with Associate Stylists through 'Lizzie Edwards Style Consultancy'.
All stylists will work to the best of their ability to deliver the best possible results for clients. However, full engagement of the client is required and we respectfully ask that you take time to prepare for the sessions by completing the Style Preparation Assignment, including the Inspiration Board and Pinterest Board and purchase hangers as suggested where appropriate. This is for your benefit to make the most of your investment in our services and expertise.
We understand that this is a time commitment, but when executed correctly, it is one which will pay for itself many times over.
We know you are busy, and taking time out of work can prove difficult, but it is important you are engaged and present during your sessions. Where necessary, please let people know you are in a meeting and unable to answer your phone or emails. You will be free at lunchtime and be able to check in with family and work if you need to.
If there is a planned call you need to be on, a break can be scheduled to accommodate it. Please mention this in advance or on the day to your stylist, who will be happy to work around this where possible.
Your stylist will research the stores and do their best to prepare for the shopping session, however availability of specific stock is out of their control.
It is our foremost intention that you have a great experience, and are over the moon with the results of working with us. In the unfortunate, and unlikely event that you have a concern or complaint about the service delivered, please bring it to our attention as soon as possible during the session, or within 48 hours following. To get the best results, open and honest communication is essential, so please bring any concerns to your stylist as soon as you have them so they can be discussed and rectified.
In accordance with the Data Protection Act 1998, any and all information you provide about yourself for the purposes of your style sessions will be held in the strictest confidence, and never shared with anyone outside of LESC.
Your information will only be used to contact you about your enquiry or booking, and in the future to let you know of any products or services that may interest you. If at any time you no longer wish us to hold any information or records about you please let us know.
Your information is held in a password protected database and email system, and all computers used are password protected.
Any payment information taken as means of a deposit is not held by us, but directly input into a 'PayPal Here' device only.
Stylists are covered by Public and Products Liability Insurance through Hiscox.
Access to this web site (the "Web Site") is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.
These terms and conditions are between ("we/us/our") and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site ("you").
On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted online will constitute acceptance of the new terms and conditions.
CONTENT OF THE WEBSITE
This Website, and any content contained on it, is for information purposes only.
We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.
Registration and information submitted by you
In the event that it is necessary for you to register in order to view certain parts of this Web Site, you are obliged to provide accurate and complete registration information.
We reserve the right (and you hereby consent) to:
• delete any information submitted by you from our databases and/or records; and
• block any information submitted by you which contains viruses or other potentially damaging material to the Web Site, our system, users of the Web Site or our employees.
You acknowledge that all trade marks, names and logos on the Web Site are the property of Lizzie Edwards Style Consultancy. To the extent that there are marks identifying third parties, these are owned or license by those third parties and nothing in these terms and conditions in any way confers on you any license or right under any trade marks, name or logos.
All rights, including copyright, in the content of this Web Site and in the photographs, diagrams or any other illustrations of our products displayed on it are owned or controlled by us.
You may not, without the prior written consent of us:
• copy, reproduce, modify, republish, adapt, alter or in any way commercially exploit any of the content of this Web Site
• redistribute any of the content of this Web Site
• remove the copyright or trade mark notice(s) from any copies of content made in accordance with these terms and conditions
For the avoidance of doubt "Lizzie Edwards Style Consultancy" is a trade mark of us. It may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion to other persons, or in any manner that disparages or discredits us.
LINKS TO THIRD PARTY WEBSITES
This website may contain links to other websites, which are outside our control. We are not responsible for these third party websites, or for their content. We are providing the link for your convenience and are not endorsing the third party's web site, products or services in any way. Using automatic links to gain access to such sites is entirely at your own risk. Occasionally the link may be an affiliate link and by clicking on it there may be a small amount of commission earned by Lizzie Edwards.
We take all steps that we consider in our sole discretion necessary in order to provide you with a reliable service. We exclude, however, to the fullest extent permitted by law, any liability for the security or availability of the services on the Web Site or for any disruption of our web site howsoever caused.
We provide the Web Site on an "as is" basis and make no warranties or representations of any kind as to the Web Site or its content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Web Site. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.
We may terminate the provision of the Web Site or restrict your access to it without any prior notice to you.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
THIRD PARTY RIGHTS
A person who is not a party to these terms and conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
These terms and conditions are governed by and will be interpreted in accordance with UK law and the UK courts will have exclusive jurisdiction to resolve any disputes between us.
Details of Business Ownership
Edwards Scott Associates Ltd T/A Lizzie Edwards Style Consultancy
Company Registration Number: 09551245